I installed ubuntu 10.04 on my grandpa's laptop. He was visiting from another state. While he was here, I absolutely tested the crap out of it and it woke from suspend/hibernate every time.

However after he went back, he complains that the laptop cannot wake from hibernate or suspend. Also, he says that the system recently updated and now the problem is worse.

It's an old toshiba laptop from 2004. I know that this is probably an ACPI problem, but is there any fix for this?

He seriously will not stop calling me. Every three hours, every day with this, so iIf anyone can give me any input at all, it would be greatly appreciated.